A buyer opened a chargeback
Stripe runs the dispute. Provide evidence in the first 7 days.
Chargebacks come from the buyer's bank, not from Gavel. Stripe is the arbiter and your job is to provide evidence.
When a chargeback opens
1
Dashboard → Sales → the invoice flips to Disputed. You receive an email immediately.
2
Click Respond to dispute. You have 7 days to submit evidence to Stripe.
What to attach
3
Shipping tracking number and proof of delivery (most decisive piece of evidence).
4
Communication transcripts (chat from the room, DMs).
5
Photos of the item before shipping.
6
Auto-attach the lot's audit log so Stripe sees the live bid history.
If you win the dispute, Stripe returns the funds. If you lose, Stripe charges you a dispute fee on top of the refund. Either way, the platform fee is reversed.
Did this solve it?
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