My countdown is not extending on last-second bids
Auto-extend is on by default but can be disabled per room.
Auto-extend pushes the timer back to 10 seconds whenever a bid lands inside the closing window.
Check that it is enabled
1
Open the host panel for the room.
2
Settings → Room → Auto-extend.
3
Confirm the toggle is on and the extend window is at least 10 seconds.
Still not extending?
4
Check the lot increment schedule. A bid below the next valid increment is rejected before the timer can react.
5
Look at the audit log on the lot. Any rejected bid shows the reason: too low, banned bidder, or unverified.
If the audit log shows a valid bid that did not extend, email us with the lot link. We will investigate.
Did this solve it?
If not, email us and we will reply within a day.
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