Issue a refund (full or partial)
Through Sales → Invoice. Stripe settles in a few business days.
Refunds are issued from the invoice level. Full or partial, your call.
1
Dashboard → Sales → find the invoice.
2
Click Refund. Choose Full refund or Partial refund and enter the amount.
3
Optional: add a reason note. The buyer sees this in the refund email.
4
Click Confirm. Stripe processes the refund. It lands on the buyer's statement in 5 to 10 business days, depending on their bank.
We do not double-charge the platform fee on a refunded sale. The Stripe transaction fee is non-refundable per Stripe policy.
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